Terms Conditions

The owner and operator of an online store operating at emapea.com is

BEAT CATZ
Business number: PL9211881338
Kr Zygmunta 6/37
Tomaszow Lubelski
22-600 Poland

Hereinafter referred to as the Seller.
The client can be a natural person who is at least 18 years old and a legal person or an organizational unit that is not a legal person.

ORDERING GOODS
Orders are accepted via the website emapea.com
The customer may place an order 7 days a week, 24 hours a day regardless of whether he has registered.
The contract is concluded when the order is placed by the customer. Order processing paid by bank transfer or via the electronic payment system starts after the Customer’s payment is credited to the Seller’s account.

TERMS OF USING THE STORE
Services provided by the Seller via the Online Store:
1) presentation of the shop’s offer,
2) the possibility of purchasing goods available in the Online Store, and at the same time concluding distance contracts,
3) informing the customer about the current order status for demand
4) the ability to use the Customer Account
• Access to the services specified in the Terms of use of the store, point 1-3 does not require registration,
• Access to the service specified in the Terms of use of the store, point 4 requires registration,
• The contract for the provision of electronic services (for the use of the store’s infrastructure) is concluded at the moment of effective registration,
• To use the store it is required to have a device with access to the Internet with an internet browser (Mozilla Firefox minimum version 24.0, Opera from version 10, Safari on screens with horizontal resolution above 1024 px., Google Chrome version 28.0 or newer or MS Internet Explorer version minimum 8.0 or newer), which provides support for Cookie files and Javascript. It is permissible to use other versions of web browsers, if they ensure full compatibility with the versions mentioned above.

PRICES
The prices on the site are given in USD, EUR and PLN include federal tax and VAT tax. 
The prices of goods do not include shipping costs.
The price given in the Shop Basket at the time of placing the order is the final and binding price of the Customer.
After placing an order, it is not possible to change the price. 

EXECUTION OF THE CONTRACT
The order will be forwarded to shipment within 3 days after the payment is credited to the Seller’s account. 
The seller delivers the ordered goods via Poczta Polska/ Polish Mail or Paczkomaty, according to the choice.

SHIPMENT AND RETURNS

Digital Items:
After placing an order for a digital item the customer will receive a message with a download link. Once a customer bought the digital item it can’t be refunded. 

Physical items:

We ship goods once a week. Once a customer bought the physical item – the item will ship between 1 to 7 working days from the date of purchase. 

The customer may withdraw from the contract without giving a reason within 14 days from the date of purchase. The declaration on withdrawal from the contract and returned goods should be sent to the following address: 
BEAT CATZ Przemyslaw Borucki
Smrekowa 27
34-400 Nowy Targ
Poland
The money will be returned to the Customer in the manner indicated by him, eg. to the bank account number provided by him.
Returned goods  must be intact, i.e. must be new, can not have traces of use. The return cost is taken by the customer.
If the conditions are met the customer will get a refund within 14 working days.

Purchased item can’t be fully refunded beside the situations:
– when the product has arrived fully damaged and it’s out of stock or
– it has been lost in the transport. 
If a Customer would like to claim a refund for the fully damaged item he/she has to provide a short video where the damaged item is presented. If the situation is real, the customer will get a replacement item. In case the damaged item is out of stock, customers are able to swap if for a different item which has the same USD value or claim a full refund.  

If the physical item has been shipped and unclaimed by the customer it can’t be refunded. In this situation the item can be reshipped if the Customer pays for re-shipping and costs associated with collecting the return.

COMPLAINTS
The Seller is liable to the Customer for non-compliance with the contract for the sale of the Goods purchased by that Customer, to the extent specified by the Act of 27 July 2002 on special terms of consumer sales and amending the Civil Code.
We consider the complaint within 14 days from the date of purchase. Complaints  for non-compliance of the goods with the sales contract may be submitted by e-mail to the address contact@emapea.com

PERSONAL DATA
The Seller undertakes to protect personal data, in accordance with the Personal Data Protection Act of August 29, 1997 and the Act on Electronic Services.
The Customer’s personal data is collected and processed for the purpose of contract performance and execution of the order, the lack of consent for their processing prevents performance and implementation.

FINAL PROVISIONS
Each of the parties may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to retaining the rights acquired by the other party before the termination of the above-mentioned. contract and provisions below.
The customer who has registered will terminate the contract for the provision of services by electronic means by deleting the account by submitting an order to remove it or requesting the account to the Seller, but if the account is canceled, the termination is 5 days.
The Seller, wishing to terminate the contract for the provision of electronic services, will inform the Customer to the e-mail address provided by the Customer during registration, within 14 days before the planned date of deleting the Customer’s account.
The Seller has the right to withdraw from the provision of the Service immediately, in the event of a breach by the Customer of the provisions of these Regulations and as a result of an ineffective call by the Customer to cease the above-mentioned. violations within 1 business day.
In matters not regulated by these regulations, the relevant applicable legal provisions shall apply. The dispute issues are considered by the local court and matter-of-court.

Regulations of November 11, 2021.